Joint Genesis Shipping Policy

Who handles shipping?

This website is an informational resource and does not pack, ship, or fulfill Joint Genesis orders. Shipping services, delivery estimates, fees, tracking, and order processing are controlled by the seller and fulfillment provider shown during checkout.

Delivery estimates and tracking

Any delivery window shown at checkout or in an order confirmation is an estimate unless the seller expressly states otherwise. Weather, carrier capacity, address issues, customs, holidays, and other events may affect delivery. Use the tracking link or order-support details in your confirmation for the latest status.

Address changes and undeliverable parcels

If you need to change a shipping address, contact the seller promptly. Once an order has been processed or transferred to a carrier, changes may not be possible. Policies for returned-to-sender parcels, reshipments, and address corrections are determined by the seller.

Lost, damaged, or missing orders

Report a damaged parcel, missing package, or tracking issue to the seller or carrier using the instructions provided with your order. Keep the order number and packaging available. This website cannot access the seller's fulfillment system and cannot issue a replacement or refund.

Shipping fees and international delivery

Review the final checkout page for shipping costs, delivery restrictions, taxes, and any import charges. Availability and terms may vary by destination. Do not rely on a third-party description if it differs from the seller's current checkout terms.

Questions

For questions about this policy page, contact [email protected]. For an existing purchase, use the seller's customer-support details on your receipt.